Refund policy

Before work starts

If you cancel after paying your deposit but before we’ve started work on your project, we’ll refund your deposit in full.

Once work has started

Because design and development time is reserved for your project and can’t be resold, payments are not refundable once work has started, except where the law gives you a right to a remedy (see “Your legal rights” below). If you cancel a project part-way, you won’t be asked to pay the rest of the project price, and we’ll send you the work completed so far.

One-time services

The same applies to one-time services such as a website refresh, add-on pages or copywriting: full refund before work starts, no refund once it has started, unless the law says otherwise.

Monthly plans

Hosting and website care plans can be cancelled at any time by email with 30 days’ notice. The plan runs until the end of the notice period. Months already paid, including part-months, aren’t refunded.

Your legal rights

Nothing in this policy takes away your rights under the law.

• Australian Consumer Law: our services come with guarantees that they’ll be provided with due care and skill, be fit for the purpose we agreed, and be delivered within a reasonable time. If we don’t meet a guarantee, you’re entitled to a remedy, which may be having the problem fixed or a refund.
• If you’re a consumer in the European Union (buying for personal use, not for a business): you have 14 days from accepting your quote to cancel. If you ask us to start work within those 14 days and then cancel, you pay only for the work done up to that point. Once the service has been fully delivered at your request, this right ends.

How to cancel or ask for a refund

Email hello@fusco-studio.com with your name and project. We’ll confirm within two business days, and any refund is paid within 14 days to the original payment method.

These rules are part of our terms and conditions.